Terms of Service

Last updated: 27 August 2026

Welcome to Sticky Picci! These Terms of Service explain the terms that apply when you use our website or purchase products from us.

By placing an order with Sticky Picci, you agree to these terms.

1. About Sticky Picci

Sticky Picci sells personalised and pre-designed magnets and related products through our online store.

We reserve the right to update product information, pricing, availability and these Terms of Service from time to time.

2. Products and Personalised Orders

We take care to ensure that product descriptions, photographs and colours are represented as accurately as possible. However, colours may appear slightly different depending on your screen or device.

For personalised products, you are responsible for ensuring that all information, names, dates, photographs and other details supplied to us are correct before placing your order.

Once a personalised order has entered production, we may not be able to make changes or cancellations.

3. Orders

When you place an order, you are making an offer to purchase the products selected.

Your order is only accepted once payment has been successfully received and we have confirmed the order.

We reserve the right to cancel or refuse an order where a product is unavailable, there is an obvious pricing or product error, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been received, you will receive a refund for the amount paid.

4. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Payment must be completed at checkout using the payment methods available on our website.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

5. Shipping and Delivery

We deliver to addresses within South Africa using our selected delivery partners.

Shipping fees will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on the courier, destination, public holidays, weather, peak periods or circumstances outside our control.

Once an order has been handed to the courier, Sticky Picci is not responsible for delays caused by the courier. We will, however, do our best to assist you in resolving any delivery issues.

Please ensure that your delivery address and contact details are correct. Sticky Picci cannot be held responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.

6. Returns, Exchanges and Refunds

Because personalised products are made specifically for you, personalised items cannot be returned simply because you have changed your mind or no longer want the product.

If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible after receiving your order.

Please provide your order number and photographs showing the issue so that we can assess the problem and determine the appropriate solution.

Where appropriate, we may offer a replacement, repair or refund in accordance with applicable South African consumer law.

Nothing in these Terms of Service limits any rights you may have under the Consumer Protection Act 68 of 2008.

7. Customer-Supplied Photos and Content

When you upload or provide photographs or other content for a personalised product, you confirm that you have the right to provide that content to us for the purpose of producing your order.

You give Sticky Picci permission to use the supplied content solely for fulfilling your order, unless you separately give us permission to use it for marketing or promotional purposes.

We will not use your personal photographs for marketing without your permission.

8. Intellectual Property

All content on the Sticky Picci website, including our logos, designs, photographs, graphics, text and original product designs, belongs to Sticky Picci or is used with permission.

You may not reproduce, copy, modify, distribute or commercially use our content without our written permission.

9. Website Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, occasional errors may occur.

We reserve the right to correct errors, update information or make changes to our products and website without prior notice.

10. Limitation of Liability

To the extent permitted by law, Sticky Picci will not be responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, strikes, natural disasters, power or internet outages, or other unforeseen events.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded under South African law.

11. Privacy

Any personal information provided when placing an order will be handled in accordance with our Privacy Policy.

We only collect and use information that is reasonably required to process your order, provide our services, communicate with you and meet our legal obligations.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law.

13. Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact us through the contact details provided on our website.

Sticky Picci
South Africa

Email: hello@stickypicci.com